Massimo Formichella, Head of Trade, Charter and Groups at the Sales Department of Trenitalia. With over 35 years of experience gained in major national and international organizations, he has developed cross-functional skills in the areas of finance, sales, customer service and marketing, combining strategic vision with operational execution. Strongly focused on business development, customer experience and innovation, he promotes an empathetic and inclusive leadership model, based on teamwork, people development and team empowerment, as fundamental levers for achieving corporate objectives.
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